Terms and Conditions
By visiting and shopping at Top Up 24, you agree to accept all of these Terms and Conditions.

Objective

Top Up 24's objective is to provide mobile phone top-up services to worldwide users through website: topup24.com . The use of this website is expressly conditioned on your acceptance of all terms and conditions stated herein and within any other location on this website.

Usage Agreement

DO NOT USE THIS WEBSITE or any content from this website if you do not accept all of the terms and conditions stated herein and at other locations of our website including, but not limited to Frequently Asked Questions and the Privacy Policy.

Registration

You must register for a website account before using our services by filling out the information on the registration screen of this website. You will register only one time and use your account from then on. Purchasing any product or service by fraudulent means is a federal and state offence. Using products and services from this website for unlawful purposes is expressly forbidden. All persons using this website must be at least 13 years of age.

Email Address and Password

You will enter your email address when you sign up for an account, you will receive login information into your provided e-mail. The email address you choose will become your username for this website. If you forget or lose your password, you must request a new one by clicking Forgot Password when prompted.

Any information you input on our website must be true, accurate, current, and complete information. You must update your information you entered when that information changes or is no longer correct. Top Up 24 will suspend or terminate you from accessing the system is we have reasonable grounds to suspect that it is untrue, incomplete, inaccurate, or not current. We also reserve the right to refuse any and all current and future use of the entirety and any portion of our website.

Changes

Top Up 24 reserves the right to change, modify, or discontinue any portion and/or all of these Terms and Conditions at their discretion whether temporary or permanent without notice. By using our website, you agree that Top Up 24 is not liable for any modification, suspension, or discontinuance of the Website.

Maintenance & Upgrades

Our infrastructure and network may need to be taken offline from time to time for the purpose of maintenance or upgrades. This offline status may be scheduled or on an emergency level which would be performed immediately without notification. We will not be held responsible for the downtime of our website.

Promotions

On occasion, Top Up 24 will run a promotion on our website. Each of these promotions will be subject to these terms and their very own terms as well. The special terms for the promotion will be clearly displayed on the website.

Customer Service

Top Up 24 believes in customer satisfaction. We offer a 100% money back guarantee if the services has not develiered.

When you call our Customer Service your call may be recorded for quality assurance or training purposes and may also be used for fraud investigation if needed. These recordings will not be used for any other purpose or shared or sold for any reason.

Technical Support

Contact us for technical support if you experience difficulty using our website. To help our support team answer your question timely and accurately, please provide precise information such as: date, time, your account, and the nature of your problem. Screen captures are very helpful to quickly assess the problem. You can also reach us through Live Chat option provided on the website.

Account Fraud Protection

We ask that you select a password which is not obvious to anyone trying to guess what your password is. We ask that you change the password frequently as a precaution. We also recommend that your password is different from the one you use to access your email or any other account as a safeguard against fraud. You accept all responsibility for maintaining your account and password confidentiality.

You are fully responsible for any and all activities which occur within your password and account. Top Up 24 is not responsible for lost or stolen account data or any and all unauthorized usage. If you find that your account has been tampered with, you must notify Top Up 24 immediately for any breach of security you are aware of.

Disputes

Any dispute which arises from a purchase from our website or in relation to this agreement may be submitted for arbitration if it cannot be settled by both parties in a good faith agreement. Arbitration shall be subject to the local laws and jurisdiction. Attorney fees and reasonable expenses shall be granted in addition to any damages and relief to the prevailing party.

Refund Policy

Topup24 is providing top-up of Prepaid Mobiles for personal use and not commercial use. The user in using this facility agrees to the following Terms.

1. The User is solely responsible for entering the correct information ( Mobile number, recharge value, etc.)

2. Topup24 is not responsible for faulty connection on the side of the user while using the Payment Option In case the user has paid and not recieved the recharge amount, the user will have to submit complete transaction details along with contact details to customer support at Topup24. The matter will be resolved after cross checking with the concerned service provider vendor after which refund, if any, will be made to the users account. This process may take 1-2 days or longer depending on the response from the vendor.Topup24 will not be liable for late action in such a case.

3. Topup24 will not refund any money once Top up has delivered to provided Mobile Number.

4. The user hereby agrees that by using the facility of online recharge from Topup24, the user has agreed to pay out of will any extra charges on account of online service/ sale of online recharge.

Termination

This agreement is not in requirement of duration and will continue until one of the parties terminates the agreement. You may terminate this agreement by informing us at any time by written notice. We will terminate this agreement immediately on any grounds that you have breached this contract. We will inform you in writing.

Top Up 24 reserves the right to process or cancel any transactions in progress on termination of this agreement or on suspension or withdrawal of the Services. Top Up 24 is not responsible for any loss you may incur as a result of any transaction

Contact Information

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If you have any question about terms and conditions , you may contact us.

[email protected]